Refund & Cancellation Policy
Last updated: July 2026
Coaching plan payments
Coaching plans are sold directly by individual coaches through the Hybrid Trakr app. Payments are processed securely through Razorpay.
Refund eligibility
If a coaching plan has not yet started — meaning your coach has not yet assigned any workout, nutrition plan, or session — you are eligible for a full refund if requested within 48 hours of purchase.
Once your coach has assigned a plan or session, refund eligibility is considered on a case-by-case basis in consultation with your coach.
Requesting a refund
To request a refund, contact your coach directly through in-app chat, or reach out to us — see our Contact page — and we will help connect you and review your request.
Processing time
Approved refunds are processed back to your original payment method within 5–7 business days via Razorpay.
Cancellations
You may stop using a coaching plan at any time. This does not automatically entitle you to a refund for the remaining plan duration unless agreed with your coach or covered under the eligibility terms above.