Privacy Policy
Last updated: August 26, 2026
1. Introduction
This Privacy Policy explains how Hybrid Trakr ("the Platform," "we," "us," "our") collects, uses, shares, and protects your information when you use our mobile application and related services, whether you are registered as a Coach or a Client.
By using the Platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the Platform.
2. Information We Collect — All Users
Regardless of whether you are a Coach or Client, we collect: account information (name, email address, encrypted password, profile picture); device and usage data (app version, device type, operating system, crash logs, general usage analytics); communications sent through the in-app chat; and push notification tokens to deliver notifications to your device.
3. Information We Collect — If You Are a Client
In addition to the above, if you use the Platform as a Client, we collect health and fitness data, including sleep duration, heart rate variability (HRV), resting heart rate, blood oxygen (SpO2), VO2 Max, step count, body metrics (weight, body fat %, measurements), water intake, workout logs and exercise history, nutrition/meal logs, and menstrual cycle tracking data (if you enable this feature).
We also collect payment transaction records for coaching plan purchases (full card details are processed by our payment provider, Razorpay, and are not stored on our servers), your coach invite code and coach-client relationship data, and body metric photos if you choose to upload them.
Health and cycle-tracking data is sensitive personal information. We collect it only to provide the coaching and tracking features you request, and we do not sell this data.
4. Information We Collect — If You Are a Coach
In addition to the above, if you use the Platform as a Coach, we collect: professional credentials submitted during registration; payout details (UPI ID, bank account number, IFSC code, account holder name) used solely to process your earnings payouts; the coaching plans, meal plans, workout programs, and notes you create for your clients; and your earnings and transaction history.
Your payout details are stored securely and are only used for processing payments to you.
5. How We Use Your Information
We use collected information to provide and operate the Platform's core features (coaching, tracking, messaging, payments); enable Clients' health and fitness data to be visible to their assigned Coach so the Coach can provide informed coaching; process payments and payouts; send push notifications and service-related communications; improve and maintain the Platform, including bug fixing and analytics; enforce our Terms and Conditions and investigate policy violations; and comply with legal obligations.
6. How We Share Information
Between Coaches and Clients: if you are a Client, the health, fitness, and progress data you log is shared with your assigned Coach so they can provide coaching services.
Service providers: we share information with third-party service providers who help us operate the Platform, including payment processing (Razorpay), cloud hosting and database services, and push notification delivery. These providers are only permitted to use your information to provide services to us and are contractually obligated to protect it.
Legal requirements: we may disclose information if required by law, court order, or governmental request, or to protect the rights, property, or safety of the Platform, our users, or the public.
Business transfers: if the Platform is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction, subject to this Privacy Policy or a policy offering at least equivalent protections.
We do not sell your personal data to third parties for their own marketing purposes.
7. Data Security
We implement reasonable technical and organizational measures to protect your information, including encrypted password storage and secured API access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide the Platform's services. If you delete your account, we will delete or anonymize your personal data within a reasonable period, except where we are required to retain it for legal, tax, or dispute-resolution purposes.
9. Your Rights
Depending on your jurisdiction, you may have the right to access the personal data we hold about you, correct inaccurate data, request deletion of your data, object to or restrict certain processing, and request a copy of your data in a portable format.
You can exercise most of these rights directly in the app (e.g., editing your profile, deleting your account) or by contacting us — see our Contact page.
10. Children's Privacy
The Platform's minimum age policy is being finalized and will be published here once confirmed. We do not knowingly collect personal information from children below the applicable age. If we become aware that we have collected data from a child without appropriate consent, we will take steps to delete it.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own, which may have different data protection laws.
12. Third-Party Links
The Platform may contain links to third-party websites or services (e.g., payment processors). We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us — see our Contact page.